The Hearth Family Restaurant - Lebanon (PA)

5 /5 Rhonda Long: My son and I were looking for a diner in this area to have dinner. We looked on Google maps and found The Hearth Restaurant and decided to go. Everyone was friendly. Our dinner was delicious. We took dessert home it was good also. If you want a good meal, stop here.

3 /5 Cali Honsberger: Nostalgic diner, portions were great, & service was too! My husband and son’s food was fine, I ordered the chicken parm, had the perfect cheese pull & everything… but the chicken was rock solid! I tried cutting down the middle and my fork went in the middle just fine but I couldn’t get the knife through 75% of the chicken breast. Wasn’t a service thing, just a kitchen thing…killed my appetite. Waitress was quick to address & it was taken off the bill. Also a 3% service charge if you use a card!!

1 /5 Timothy Truax: Definitely not the same place since Kim is gone!!!! The so called manager Faith is a joke. Managers dont sit at one of the booths and be on their phone the entire time.!!!! This place definitely needs to do a better job on who they choose to manage their dinning room. Kim would have never settled for this kind of behavior

1 /5 Stephun: The service from the moment we walked in was bad quality. We came in requesting a table for 10, and was told to give them a phone number that they can contact when there’s more space for our group. We saw multiple groups of 5+ people walking in for a table with no booking and we getting seated as we were waiting for the call and still received nothing. After eventually getting seated, our waiter gave bad low effort customer service, including not making sure we were okay through their long wait times for the food we were eventually able to order. After receiving the food some of the people in our party noticed they didn’t get their entire order and what they wanted. We also had an incident where one of the people in our party told the waitress that their bacon was overcooked and burned, and as a result the waitress pulled the bacon off of his plate with her bare hands. This is only a portion of what we experienced. I typically don’t do these reviews so hopefully this establishment can do better moving forward to keep preventing poor experiences and reactions