Chick-fil-A - Lebanon (PA)

5 /5 Wasabi 18: Staff gave us the drinks and brought the food over. Mid-meal, a staff came over and offered drink refills. Clean and visually appealing facility. Gives the impression of almost eating at a neighbors house. Nice, quiet music playing overhead as customers chatter. Kind and attentive staff.

1 /5 Birkholz James (T1T2GRE): Update: October 2025 The issue has not been resolved. Several days ago, a family member ordered me a salad and I got no dressing (we checked; it was ordered). Tonight we ordered 5 mayo packets (allowable in app and the only sauce my spouse prefers) and received 1. I cant tell if the location limits the number of condiments in orders by design or if its poor work. Either way, this may be a "first world problem", but its unacceptable. If people are paying $10-15 per meal, they deserve to have it done correctly. Its so bad at this location that I wonder if its by design or poor training. That it hasnt changed says a lot. I probably wont be getting my office staff catering from here or any CFA anymore. Its clear nobody cares. What a change from the early days of CFA, when one of their distinguishing characteristics was their flawless order accuracy. Original post: If youre expecting Chik-fil-A food quality and a clean facility, youre in luck. If youre expecting Chik-fil-A order accuracy, you will absolutely not find it here. My family was very excited when we heard a CFA was being established locally. It was an otherwise rare treat on the road elsewhere and the experience was always great. Elsewhere, we frequently commented to one another how we neednt check the bag before leaving. Its been a while now, and weve given up on this location. The order accuracy is reliably unreliable. Nearly every single time we request 5 mayo (my spouses beloved condiment for sandwich and fries), we get 2 or 3. My salad dressing packets have been completely absent at least 3 times. Recently, an entire sandwich was missing, which we discovered after we got home to eat. Ive given online feedback numerous times and received the token treat or reward (appreciated), but there has been no delta in service. The problem is so common that I cannot ascertain if these events are random or if this reflects a systematic attempt at depriving customers of their condiments (which are paid for). The staff are very pleasant and do try to remedy the deficiencies, but enough is enough. To whomever manages or owns this location, a workflow/quality process intervention is necessary. Your location is not meeting the Chik-fil-A standard. Pros: Chik-fil-A food quality Clean, well lit facilities Courteous, friendly employees Cons: Abysmal order accuracy Recommendation: Dont leave this CFA without thoroughly checking your order. It is *not* the typical CFA experience.

5 /5 Karen Roman: We went here around lunchtime on 12-31-25, and everyone was just wonderful and so personable. The staff just made it such a great experience. My youngest son accidentally got hurt in the play area and they were so helpful and showed compassion. Thank you so much to all the staff at the Lebanon location, all of you are absolutely wonderful.

5 /5 J T: This location has a very friendly staff. And is very clean. Being able to sit at your table is a great option. You order and they deliver to your table. The food is always delicious and the milkshakes are a great way to finish your meal. They are always busy but you never have to wait very long.

5 /5 MountainDweller: I have gone to this location several times. I have both gone through the drive-thru and dined in. The food is always good and hot, and the workers are always kind and caring. The atmosphere is family friendly and I love their contemporary decor. Five stars.