1 /5 Ashley Aguirre: My daughter and I are from out of town, and she really wanted some rice and beans. We were really looking forward to a good Mexican meal, but unfortunately, this place just didn’t meet our expectations. The Mexican rice tasted like the kind you buy in a box, and it just didn’t have the homemade flavor we were hoping for. My daughter was super hungry so she mixed it with her Beans ate what she could.
The salsa was also a letdown. It didn’t have much flavor or any of that fresh taste and spice we usually look forward to. When the salsa isn’t good, it’s tough to feel excited about the rest of the food.
The fried ice cream was probably the biggest disappointment. The tortilla shell was burnt and tasted bitter, and the ice cream inside was icy and just didn’t taste fresh. We were really hoping for that warm, crispy outside and creamy inside, but it just didn’t come together the way we expected. You know the ice cream is bad when a kid wont eat it.
When it comes to the ice cream, we brought it up to our waitress. Instead of apologizing and offering a solution, perhaps a new one, or removing the item from our bill, they first offered us a $1 off our bill. Instead of management coming to our table, we had to travel to the bar to find her to try to get a better solution. Still no apologies. Told me maybe the cinnamon on the shell was what the burnt taste was. Definitely not. The ice cream we were told was fine because all the rest in the freezer looked fine. In the end, we were offered 3.50 off an ice that was inedible. They claimed that we ate more than half, but it was far from it
Ive been in the restaurant business for 20 years, and no manager I have ever worked with would have worked so hard going back and forth with a guest to avoid having to refund $6.00.
Yes $6.00 isnt much, and I definitely could have just paid it and been on my way, but my daughter really wanted that ice cream, and for her not to want to take more than 2 bites really tells you something.
I wouldn’t recommend this place unless they start using fresher ingredients and make authentic food.