1 /5 Cole Smith: I’ve had mixed experiences at this restaurant. The food is consistently amazing — definitely one of the highlights that keeps us coming back. However, the service has gone downhill since they moved from their old location.
One major concern is their handling of alcohol. On one visit, I was served a margarita and a beer without any issue. But on another occasion, I was told they didn’t have their liquor license. My wife even called once asking about their frozen margaritas and was told the same thing — that they didn’t have a license. Yet, we’ve seen others being served in foam cups. And close friends telling us they serve them margaritas etc when they visit.This inconsistency is concerning and raises questions about how they’re operating.
Service also varies a lot depending on who’s working. There’s one older lady who seems to struggle with English, which makes communication difficult. While it’s understandable, it does affect the customer experience when staff can’t clearly understand or take orders correctly. Service tends to be so much better when the manager is present, or when a younger skinny girl is present her and the manager always provided great service and can communicate well.
Unfortunately, with the manager and other girl rarely around the service team being inconsistent, it’s not the same as it used to be. We really hope they can get things back on track because the food truly deserves better support from the rest of the operation.
