Mercer County Assistance Office - Hermitage tom moore: If I couldn’t leave any stars I wouldn’t. They’re that bad!! Don’t know how to answer the phone at all! The caseworker that she dealt with wanted to argue because they messed up our insurance over 1 good check! Lied and said they used to annual amount in 4 checks but used that one time big check to finalize messing with our insurance. Also, ALSO, when caught in her own lie she snapped off at my wife which in turned made my wife snap back at her. I’m also wondering how if she didn’t send any documents to her about paystubs, how they got ahold of them because they never contacted my job. I’m a truck driver, I’ve already confirmed that with the company. They log any communications. So that makes me wonder a lot about this humane department. Plus they take forever to get insurance stuff situated! And won’t communicate for anything! What a joke!
