2 /5 Chandra V: I wanted to share my disappointing experience with City Fitnesss "free one week pass" promotion so others can avoid wasting their time.
The Offer: I filled out the online form for a "free one week pass" and was surprised to receive daily phone calls instead of an email with the pass. The salesperson, who spoke barely above a whisper, eventually pressured me into taking a tour, promising to "activate" my pass afterward.
The Sales Pitch: Upon arrival, I was immediately asked to take a seat for a sales pitch before seeing any of the facilities. The representative seemed inexperienced and asked “needs analysis” questions about my goals, experience, etc.
The "Pass" Reveal: After the tour, I was told the "one week pass" was only good for a single workout. When I challenged this, citing the website, she made a confusing offer to "do it for you" if I explained the situation to the front desk. This contradicts their advertising and is a clear bait-and-switch tactic. The representative also stated that classes were not included, which was also contrary to their website.
Overcrowded and Overpriced: The gym itself was extremely crowded, which was a turn-off. With monthly fees ranging from $80-$200, the value does not seem to match the offering.
Final Impression: I left feeling confused and frustrated, having endured a long sales pitch with no genuine offer. The entire process was designed to pressure me into an expensive membership, not to provide a legitimate trial. I will not be returning and would caution others against this deceptive practice. I have included screenshots from the City Fitness website that directly contradict what the salesperson said.
