2 /5 Hanna Pham: I really love this store because you always have great items and excellent customer service, but I was disappointed with what happened today.
I came in to return two separate transactions (different receipts, both purchased with the same TJ Maxx credit card). Normally, experienced associates combine these into one return, but the associate today processed them separately. During the second return, I placed the receipt on top of the jeans I was returning, but she didn’t even pay attention and it got misplaced. She then marked the return as “without receipt,” even though I had it from the beginning, and I was given store credit instead.
When I tried to explain, she simply argued with instead of really looking for the receipt. I didn’t want to escalate the situation, but if necessary, I could have asked to review the security footage, which would show me placing the receipt on the jeans. Also, I felt rushed, and the problem was not addressed. I had everything ready, and it was not my fault that the receipt was misplaced, it happened because the associate wasn’t paying attention. Unfortunately, it ended up looking like it was my fault as the customer, which was unfair.
I really dont appreciate when associate did something wrong and turn around blame its customers fault.
