1 /5 Trang Lai: Worst customer service. You can automatically tell they are not US based. I called because I never received my pkg and the tracking, keeps showing a label was created but not picked up by the carrier. I first did a chat and got the run around, then I called in and I requested to speak to a manager. Of course they said that department was closed. Laughable because every business has a manager available, he just didnt want me to complain about him. Anyway, paid for my stuff, never got it and now I have to open a case to say I didnt receive it, even though it shows that on the tracking. I dont EVER want to shop there again. I am not a big ON fan to begin with but needed chinos for my son. He said his name was Chris but couldnt pronounce it, had to have him spell it!