No. 14 - Pittsburgh (PA)

1 /5 Alexandra: I am not one to go out of my way to leave negative feedback, but my experience in this store warrants it. I’m not sure how this place operates successfully due to the complete lack of customer service. Me and my husband walked in looking to find a dress for a special occasion, the two ladies behind the register just stared at us. No “hi!”, “welcome!”, nothing. Rarely do I need or ask for help when I’m shopping, but a nice warm initiation goes a long way, or even a “let me know if I can help you with anything!”. Instead, we were made to feel like we shouldn’t even be in the store. We didn’t even get a “have a nice day!” on the way out. You never know who is shopping in your store, and who will turn into a returning customer. The most important part of owning a small business is the customer service. Nice merchandizing and marked up Amazon clothing will only get you so far for so long. Definitely a lot to learn here in terms of service, won’t ever be back.

5 /5 Eileen Velez: Great chic boutique! So cute and the ladies were nice and friendly. Loved it. I was visiting and took an Uber to the boutique. A bit outside of downtown but worth the drive. The available selection was diverse and good quality. The fall merchandise was very nice and perfect for the season transition.

5 /5 Holycityfitblonde: Just stopped in today! The store is absolutely beautiful very neat and organized. The sales woman was super sweet and very helpful.

1 /5 Steph Martin: For anyone thinking of ordering online from out of town, DONT. Their sizes are all over the place and don’t measure true to size even though their sizing charts online say they do. No one at the store even seems to care. I have messaged the store on three separate occasions asking if I could come in and swap out sizes when I am road tripping through Pittsburg and they never respond. They definitely read the messages because they post on their Instagram stories responding to other peoples messages about “how wonderful their clothes are” but they aren’t willing to help out someone from out of town just trying to find their right size. For the record, I have always been a small my whole adult life, I ordered two sweaters, a skirt and two dresses in my order all in a small. One sweater fits, the other is tighter than spandex, both dresses I can’t do up at all, and the skirt is absolutely huge. Like I said, sizing is all over the charts.

5 /5 Sarah Mazzocchi: Really cute boutique with great brands. I am local to Pittsburgh and do some shopping in person and a lot online - their customer service is top notch. Anytime Ive had to reach out, I receive a super quick response and they continue to keep tabs on my issue until its resolved. Its easy to do business with them knowing they care about their customers experiences.