JCPenney - Greensburg (PA)

2 /5 Kira Heckman: JCPenney Beauty’s associates cannot handle confrontation respectfully, or professionally. My friends and I came in to use a gift card I had received, and were met with extreme disrespect and childish actions from women who were too old to be acting so pettily. My friend’s boyfriend threw away an empty can in a trash bin located in the store and was berated for it. His girlfriend removed the can after being told it couldn’t be disposed of there, and the associate went off even though the issue was being handled. After they left the store and I entered to browse, said associate continued to follow us and continuously mock and complain about the interaction even though we had nothing to do with it. They proceeded to treat our group poorly until I checked out and left.

3 /5 Michelle M: I love JCP and have shopped there for decades. I even schedule all my hair appointments at their Salon. Yesterday, I was extremely disappointed and shocked with my experience in the jewelry department. I was returning a pair of earrings that Id ordered online. I told the associate that I was interested in rose gold hoop earrings. She pointed in the direction of a case across the floor. I was looking in the case when the associate returned from the register and dropped off my return receipt. I was about to ask about a particular pair of earrings that caught my eye, when she just turned and walked away! She had NO INTEREST in helping a customer. I was in shock of her lack of "customer service" and told my son "I GUESS SHES DONE WITH ME AND APPARENTLY DOESNT WANT TO SELL ME THOSE $200 EARRINGS!" Im still shaking my head about it, especially with all the news about so many stores being closed due to poor sales.

5 /5 Sharon Kendall: We shopped at Penneys on Dec. 6. I am a bit handicapped, so needed my husband to help me try on clothes. Gladys was the clerk "womanning" the fitting room. She gave us a larger room and allowed us to take in all the clothes we had found. When I couldnt find slacks that fit well, she brought us back 2 pairs, 1 of them was just right. I had taken my "Grabber" to help pull up slacks, and inadvertently left it in the fitting room. My husband and I didnt discover that until we were leaving. He raced back to Womens clothing and there met Gladys again. She had our Grabber. She said she had found it when she checked our fitting room and held on to it so no one would take it. We were amazed that she had been so thoughtful! Gladys went above and beyond the norm in helping us! She is to be commended! Jim & Sharon Kendall

1 /5 Nadia Jackson: I wanted to share some feedback about my recent visit. When I walked into the store, the cashier seemed very dismissive. She was folding clothes when I came up to the counter, and instead of helping me, she continued folding. Then, after another associate helped me, she immediately assisted the next customer. I found that behavior quite rude and unprofessional.

1 /5 Kendra S: Really crappy selection of items. It was also terribly torn up and messy. Constantly harassing customers to open credit cards they dont want and to round up their purchases for charity. Enough is enough already. The downstairs area smelled so bad of raw sewage I put my purchase back and left the store. Ill make my purchaes elsewhere from now on.