Hot Topic - Wilkes-Barre Township (PA)

2 /5 Cecille Myless: the worker was rude, she was talking to a friend instead of doing her job and when we were finally called to the counter she seemed annoyed the entire time, barely talking. we had giftcard issues and unlike any other hot topic ive been to she didnt scan it and instead made us keep swiping, just told us we would "have to call" and that was it. poor service and we were ignored for probably 3 minutes. would not return again

5 /5 Lisa Oravec: I find the most Rock and Metal clothes here. Great for all ages. Love this store

2 /5 JETMAN80 Pop Culture: As a Funko Pop collector Im here at least once a week. However that said you cant even look through 80% of their Pops cause they are up on high shelves. Been in lots of other Hot Topics and this is the only Funko section Ive seen set up this poorly. Maybe move the blind bags and boxes that dominate the bottom of the section and move the Pops down. So you know youd SELL MORE and customers wouldnt have to ask an employee to get one down. Considering Pops sell more and cost more then the blind bags and boxes.

1 /5 Jacob Brackett: Tried going to the store to buy a Pop action figure for my girlfriend. I never thought it would be such a hassle to find correct information from a national retailer. It is a rare Pop figure, and I am not distressed about the fact the store did not have it in stock. What I am distressed about rather, is how the store employee directed me to a mall almost an hour away because they had two available. I drive to the location and find out there is none in the store, or the entire country. I also work in retail so I understand the pain of the situation. However when I called the original store back the lady who answered refused to help me over the phone and was very unprofessional. Please educate your workers on how to type numbers and words into a computer for inventory. Thank you

5 /5 Stay with Stray Kids: Love this store, they have great variety, and a wide range of sizes. Will always go to Hot Topic, Ive never had a bad experience, their workers are always kind, chill. Some people just need to read into the final sale, no returns rule though.