1 /5 Tami P: While the food is absolutely amazing, the service, standards and treatment is deplorable.
I went there with a party of 13 and we were served almost 45 mins later all while watching others get their food before us. We were told we ordered specialty items. Mind you, we have been there several times before never having to wait for the same food that long. Even worse we seen countless orders come out with the same items we ordered for other tables. We counted 8 tables that we could see that were served before us and arrived after us.
When our food finally arrived it was either cold, burnt bacon, raw bacon and rubbery eggs.
Its was so horrible that the kitchen manager had no words and few apologies when looking at the table of food. She said she had no explanation and understandably wouldn’t eat the food either. The main floor manager avoided us and intentionally went into hiding as not to speak with us.
Our party remained calm, poised and patient only to be left hungry.
I will never eat at the Hermitage location again.