5 /5 Amber Lance: Let me tell you about how this was the best experience for my husband and I...ever...anywhere:
This was our first time at The Eagle. We had some time to kill before heading to The Killers of Kill Tony at the Benedum, so we thought we could grab a bite to eat and a few drinks.
The Eagle was SLAMMED, but so was everything everywhere. Figuring that there was an hour and a half to relax, we grabbed a spot at the bar and sat down. Our drinks came very quickly and they were divine; I had the Prosecco Punch and my husband the Blackberry Lemonade. After a few moments of deliberation, we decided to order the hushpuppies, fries, and two bowls of the burnt ends mac and cheese. The order goes in with about an hour to go.
Five minutes til Tony...still no food. At this point, we have to get going, so we apologize and ask that they could just cancel our food and well pay for the drinks. The staff are super empathetic and apologize in return for the delay. Mind now that we completely understand and let them know that were not upset in the slightest.
In swoops Nicole...the best hostess and manager that weve ever had grace us with her presence. She warmly expresses that she feels sorry that she "couldnt feed us" and comps our drinks. My husband and I let her know that we will be returning after the show. Hours later, we make good on our promise and as soon as we walk in, the host lets us know that theyve got a table set for us. After a brief moment, Nicole floats over and, already knowing our entire order, settles us into a comfy booth. The food comes out quickly this time, and it is mind-blowingly delicious. We enjoy every last morsel and thank the staff profusely for having us. We get ready to leave and ask for the check. "Oh, you two dont have one...youre already taken care of!" Nicole had comped everything...again. My husband and I almost didnt know what to do with ourselves!
Nicole...you and your staff made us feel like a million dollars. Now, very soon, we will be coming back with our entire family to pay a visit. Thank you.