1 /5 Janey Mazur: I ordered food for pickup last Friday. I placed the order at 5:20 and arrived at 6:15. There was a massive line of people waiting on their orders as well. After 20 mins of waiting, the staff member reassured me that my order was being made. I had two kids waiting in the car with my husband who were hungry, so I wanted to make sure it was being made because if not, I’d have taken them somewhere else to eat. At 7:00, they reassured me again that it was being made. At 7:15, I was told my pizza was being cut. At 7:20, the staff member informed me that my pizza was just put in the oven. I would not have cared if my pizza was delayed, but the continued wrong information and having my kids waiting for food was ridiculous. There was also an obnoxious younger staff member arguing with everyone and causing a scene the entire time. The whole experience was terrible. I absolutely love this pizza but will never return to the Latrobe location. I understand being understaffed and it being a busy night, but after asking twice and being reassured to then find out that was a lie was beyond disappointing.

