1 /5 Annalise Cheshire: Diamond City Vault Bar & Grill has a cool concept and atmosphere. The vault theme and layout are well done. Unfortunately, the experience didn’t live up to it.
We had a reservation for six and were seated promptly. After that, service declined. Ordering took a long time, and food came out very spread apart. Some meals arrived 45 minutes to an hour after ordering, and one burger was forgotten and didn’t arrive until after everyone else had finished eating.
The bill was also incorrect, charging us for two burgers when we only received one (which was corrected by staff after being pointed out). There was no effort made to acknowledge the delays, missing food, poor service, or billing mistake.
Food quality was average. Overall, despite the creative atmosphere, the service issues made this a disappointing visit, and we won’t be returning.
We were not the only table experiencing these issues that night, and after reading other reviews, these problems appear to be ongoing. While management seems to respond to negative reviews, there does not appear to be any meaningful correction or improvement being made.