1 /5 GLIMPSE OF GLAM: Visited today for a birthday party and what we thought was going to be a great night ended horrible. I was greeted by the staff and explained half of our party was sick. She said not a problem, however 10 of the 13 showed. She then proceeds to tell me that my spouse would receive a birthday treat of his choice. Perfect! Heres where the problems started. Were seated and the checks are split into 3 tables. 2 tables of 4 and 1 of 2 people. We order AYCE crablegs and a few other items. The waiter...dismissive, condescending, and you could feel she didnt want to wait on us. Fine. We had food that we didnt finish, heres where things go downhill. We couldnt take leftovers home. We always do. Then they had no foil, no paper plates, or bags. Hmmm, they miraculously found some. Then the bill comes, GRATUITY OF 20% PER CHECK and not the table itself. I asked if the gratuity could be removed. I was told no. Okay, I asked to speak to the manager. Kathy, stated that parties over 8 GRATUITY would be added to the check. Nowhere on the menu was this stated. Nor did the waiter mention it from the beginning. She then proceeded to say that we were charged for the 3 people that didnt show...because they couldnt make money. The restaurant was empty. We cant help people are sick. Kathy then states that shes the manager and basically the rules are the rules. No understanding. We use to love coming here however I can understand why they are closing. Hopefully new management will have a better understanding on how to run a successful company and keep patrons coming back.



