Servis One Inc - Titusville (PA)

1 /5 Rosso Nero: Its been a clown show since my mortgages were shipped to BSI, but I held my tongue. As long as I could. I got the conversion paperwork and went online to activate my account. I did so, and set up auto-pay for my first mortgage. I then tried to add the second mortgage, but couldnt. I called customer service only to be told I couldnt add my other mortgages (I have rentals) to my online account, I would have to create separate logins for each of them. I dont know what Windows95 application BSI uses to process payments, but I decided against setting up a bunch of separate accounts, and, as I would have done in 1985, filled out paperwork and mailed it to them authorizing auto pay. It turns out to be a good thing I did, because the autopay request I submitted on their website only worked twice and today I received a past due notice for funds that should have been processed automatically. So I will go ahead and mail paperwork for the final account along with a check for the past due amount.

1 /5 Michael Cohen: This company is conducting business in an unlawful manner. When calling them to question my mortgage account which is not past due nor in collections I receive a recorded message that says "Under Federal Law we are required to inform you that BSI Financial is attempting to collect a debt and any information obtained will be used for that purpose." This is unlawful since my account is not past due nor in collections and I am initiating a call to obtain information. This company has been negligent in paying my tax statements from escrow. Both payments have been made late and interest/late fees have been applied by the County Treasure. The interest paid was unlawfully taken from my escrow account. BSI Financial is a division of Servis One Inc and also operates under the name of CNN Mortgage. The company also fabricated my tax statement for 2016 and is unlawfully trying to get me to pay an additional $200/monthly on my mortgage. They cannot be reached by telephone...endless hold. Messages left have not been returned. This is the most poorly organized and operated company I have ever dealt with in my life.