1 /5 Kiara Garcia: No bike racks provided. They don’t seem to care of the issue of where to station bikes. I had brought my bike to the lobby considering the circumstance but store associates referred to a “policy listed at the front”. I’ve read it and made noticed that there’s no clause pertaining to stationing or bikes… so I asked management to email me the policy. Management did email me, they also couldn’t show any proof of a made up policy that they aggressively taunt gym goers with.
Very unprofessional. It’s the first time I’ve had an issue with Planet Fitness considering other locations have station racks or allow indoor placement for their customers. This location seems not to care enough to take any responsibility to accommodate their customers. Hopefully they can add a rack or come up with a better solution.
Overall- nice facility, poor service.
Hi- in response to email, I already contacted the regional manager. The issue is there is no bike station / rack… even after years of previous customers complaining, the issue remains there is still no accommodation. I’ll take my money to a local gym that can offer what I need. Thanks again.
