Shawn Brown: Love this Planet Fitness. I am one of the regulars that go at 5am during the week. The crew that goes at that time are friendly and we have fun while working out. The staff is always kind and courteous. Love the upgrade with the new equipment as well. Keep up the great work. Thank you
Sky Doner: I was really frustrated with an experience I had the other day. In my membership, 7-day free guest passes are included. In the past, up until the other day when I bring a guest, its no issue. They scan the guests ID and QR code, and we are all set. My experience was not the same this time, it was rather hostile. The person we spoke to insisted that my guests card information needed to be put down OR he had to pay $20 for a day pass before he would be able to come in with me. When I asked why that was the case, he was very hostile, interrupted me asking for my friends card information, and then told me that it seemed like we were trying to use the gym for free. I have been a long time member at LA fitness, but this experience has really made me re-consider my membership. it was extremely disrespectful to be treated that way and felt coerced into paying.