Altitude Trampoline Park - York - York (PA)

1 /5 Kristen Haddigan: Had my sons 6th birthday party here on 10/19/25. Multiple attractions were closed due to staffing is how it was explained to me. This makes little sense from my perspective, as there was at least one other party there with ours. When you have parties scheduled, wouldnt you think to have enough staff to accommodate?? I mean people are spending upward of $400 to visit. I have a trampoline in my backyard.. which is essentially all that was available to the kids on this day.. and the dodgeball. Thats it. Basketball was closed. Slides were closed. And the other attraction in the back left corner was closed. Ridiculous! There was also literally no guidance or instruction from staff on timeline or expectations of the party. I had to go up to the cou ter twice to ask questions. No acknowledgement of the birthday boy at all, aside from a white board with his name on it outside of the room. There was no trash can for our assigned room. We had to find one and bring it in ourselves. Literally ALL of the railings were sticky. Not just one spot, but every railing. And we personally witnessed a female staff member using the restroom and failing to wash her hands afterward. Absolutely disgusting. I would NOT recommend this venue at all and we will not be returning. There are many other trampoline parks that outshine Altitude!!

5 /5 Isabell Amadio: I have a membership for my 4 kids and we come here maybe 3-4 times a week. Its their favorite place to be. The new slide they have makes it even more fun! And the hurricane machine helps them cool off if they get too hot. My oldest wants her bday party here this year. Staff is awesome. The kids make friends. Even the bathrooms are clean. 5 stars all the way

5 /5 Josau: The best place to have a blast with your kids.I definitely recommend it to any kids or adults!!! There is a variety of foam pits and trampolines also a dodgeball court and a basketball court. Also a new addition obstacle course.

1 /5 erin king: Disappointed that my children couldn’t use some of the perks here like the slides. I was not told that that did not come with the price I paid. We paid $20 a kid, we brought 6 kids. I paid $120. Carpets were peeling up that people kept tripping over & they closed the dodgeball area due to staffing. This should be fun for the kids (& it is my Sons birthday). All 6 children were disappointed.

1 /5 Mayra Garcia: This place is unsafe, overcrowded, and poorly managed. On Saturday, September 27th, around 4 PM, there were at least 80 children running wild with almost no supervision. The posted rules clearly state that anyone under 16 must be supervised by a parent, yet this was not enforced at all. Be prepared for drama and make sure you personally supervise your children at all times if you don’t want them to get bullied or hurt — because many parents here do not. During our visit, a child shoved my friend’s son for no reason. When I told him to stop, his mother screamed at me across the room using profanity, called me names, and even threatened to “beat my ass” — all in front of small children. This kind of behavior is unacceptable, and I immediately reported the incident to the manager. Unfortunately, the manager did not know how to handle the situation. I was left waiting 45 minutes with no update, watching her walk past me several times. When I finally approached the front desk, she told me she had “a lot going on” and needed to assist with two birthday parties — essentially telling me to wait because those events were her priority. This response made it clear that customer safety and proper conflict resolution were not important — the focus seemed to be on keeping the parties going and the money flowing. In the end, we were the ones who had to leave — while the bully and his mother stayed, continued having fun, and kept being disrespectful. This was incredibly unfair and made us feel completely unsupported as paying customers. This is not the first time I have witnessed unsafe behavior here. I have seen children get hurt in the past, and I can only say — good luck getting help if anything happens, because the waivers you sign make them not responsible for injuries. This was the last straw for me. My children had memberships, but I no longer feel comfortable bringing them here. I do not recommend this place to anyone looking for a safe, family-friendly environment.