T.J. Maxx - Dickson City (PA)

1 /5 Elena Raymond: Dickson City location is HORRENDOUS!!! The manager & buyer should be FIRED IMMEDIATELY! The store is a DISASTER! Completely unorganized & filthy DIRTY! The dressing rooms look like the floors haven’t been swept or mopped in 5yrs! The buyer should be fired bc the clothing selection is TERRIBLE! Everything I tried on had crooked seams. The quality & selection of the clothing was the WORST I’ve ever experienced! I went there to spend a couple thousand on a new wardrobe due to a 10lb weight loss & left with ONE BLOUSE!! DO BETTER DICKSON CITY!! I CAN ONLY HOPE CORPORATE COMES IN & GETS THIS LOCATION UP TO PAR! It’s absolutely DISGUSTING & the manager should be EMBARRASSED & MOST DEFINITELY REPRIMANDED OR TERMINATED!

4 /5 MitchellLynn McElwee: I know the store model is designed to be a hunt for your bargin priced treasure, but the disorganized racks and shelves tends to make me want to leave sooner from overwhelm, rather than keep digging for that perfect item I didnt know I needed. Most recently, I did go in with my daughter who was looking for "the perfect chair" for her vanity. She did find exactly what she had in mind plus an adorable throw pillow for it, so it still was a win in her eyes.

5 /5 Frank j Munno: Decent deals, sizes limited to small to 1x, very limited selection of 2x

5 /5 Nataliia T.: The store is neat and organized, not many people. There was no queue at the checkout on Sunday lunchtime. Great selection of clothes for girls at good prices, I also bought myself shoes, accessories and kitchen goods. The service is friendly. I recommend this store.

1 /5 A C: I purchased an item on 7/18 at the Dickson City location. In the parking lot, the item slipped out & smashed. I was upset, as this was the only one of this item. It was never wrapped or protected during the checkout process. I assessed the damage & decided to call the store at 1:43 pm. I explained what happened & I wanted to exchange the item for the same product. The woman expressed she was sorry, placed me on a hold & informed me there were no more available. I asked if I can be called if the item ever came back in stock, she said I would have to check myself or call daily. Today, 8/4 I returned to the store to return the broken product as the item never returned for me to exchange. I sent my boyfriend to the line with the receipt & payment card, while I went to use the restroom. I was in line, as there was only one working stall when he called me saying the manager, Jamee, was refusing the return because it was broken. My boyfriend told Jamee how I called the store, she was asking who I spoke to. The associate never informed me of their name but I had a call log that I was asked to bring up to show I called. I left the bathroom line from the back of the store to the front to show Jamee who then said it didn’t matter & she didn’t wish to see it. I attempted to show her twice. Now, I am eight months into a high risk pregnancy and came to provide proof of this phone call without being able to use the restroom. I was treated with awful customer service and was questioned why I didn’t return the item the same day, which is due to a busy schedule but isn’t a requirement question for making a return within the 30 day period, with the receipt and the payment card. She then told me next time I need to provide a name of an associate that I speak to, where does it say this when making a return with a proof of purchase? I have never had an issue in this store prior but it is now clear that associates do not care to wrap fragile items, tell you it’s okay to exchange the product (even though this item was 1/1), but when you get to the store to make the return it is denied until a pregnant girl walks across the store and is then embarrassed in front of the whole checkout line. I am a manager myself and would never treat a paying customer with proof of purchase in this manner. Teach your associates to wrap fragile items and your management to get off the power trip.