Shirts n More LLC - Coatesville (PA)

1 /5 Jay-Lynn Townsend: I had a terrible experience going to shirts n more to get a custom embroidery done on a hat. I was under a tight time frame which i explained to the lady that works in the front. I called a week before I dropped my hat off explained everything aswell as telling her that i am on a tight time frame. I dropped my hat off Monday 12/2 and again explained the situation and everything that i wanted on the hat showing her pictures and being VERY SPECIFIC on what i was asking for. When i returned to pick up my hat on 12/6 it was completely NOT what i asked for. After seeing this i was upset to almost the point of tears and decided to ask them if they could fix the problem that they had did and they didn’t instead they proceeded to give excuses saying that the man who ruined my hat was not there and other excuses to cover the mistakes they did. I would never go here for any custom work or anything. When given directions they are not the best at following them. 0/5 stars if i could.

1 /5 Gi Na: Extremely Disappointed, Poor Quality & Zero Accountability We adjusted our budget specifically to work with this company because we wanted custom hoodies, hats, and shirts for our business. We sent them a vector file of our logo along with all our information, yet what we received was nothing close to professional. The screen-printed shirts came back with letters not touching or connecting for example our “H” had noticeable gaps, and the entire print looked poorly done. The embroidery was even worse. The stitching was messy and almost unreadable because the machine never lifted the needle properly between letters, causing everything to bunch together. On top of that, we ordered a long-sleeve shirt for our daughter and received a short-sleeve instead. Which they are giving us a long sleeve now so that’s the only thing they could fix. When we brought up the issues, they blamed the inconsistencies on the fact that “when they zoomed in, there were tiny gaps in the letter lines” something we were never told to look for, and something that should NEVER be the customer’s responsibility to diagnose. Our original image did not match what they produced. What makes this even more frustrating is the complete lack of accountability. There was no offer of a discount, no credit, nothing. We spent a lot of money and received products that look far from professional. We were in no rush but seems like they wanted everything done and our money for the holidays and seems like they rushed our order through the machines. Safe to say, we’ll be taking our business elsewhere in the future.

5 /5 Ed Brittingham: Joe and his team did an amazing job helping our company! Their thorough communication, timely execution, and experienced expertise helped us fulfill a shirt order just in time for a big event. The shirts were a hit too! One of the best printing companies weve worked with.

5 /5 Sandy Kinzeler: Shirts n More did a fantastic job with customizing my daughters jerseys, and they accomodated our very short timeframe! We needed them done the next day and they had them ready that morning. Thank you so much!

5 /5 Olivia Roberts: The Shirts n More staff is great, amazing customer service! I love how easy it is to design personalized apparel from their website link. 10/10 would recommend their services to anyone!