Sewing, Alterations & More by Melissa - Conneaut Lake (PA)

1 /5 Beck G.: I wish I had a better experience and could rate this higher. The woman I worked with was either incompetent or simply did not care about doing the job according to the terms she had agreed on. I asked if it would be ready by a certain date, and she said it would. I didnt receive the garment back until TWO MONTHS AFTER the date it was supposed to be done. I marked the spaces I wished to have horizontal button holes, with horizontal lines in fabric pencil. She made VERTICAL button holes. Not what I asked for, and not what she agreed to do. I warn everyone I talk to that they should avoid this place.

5 /5 Jay Verno: Took a treasured fleece in for a zipper repair and was able to get it replaced with a much higher quality zipper for a very reasonable price. Nice to have this service located between Meadville and Conneaut Lake in Vernon township!

1 /5 Alicia Loutzenhiser: I would NOT recommend the services at this establishment. It was more like a disservice. I had a blanket given to me as a wedding gift sit there for 10 MONTHS!! No phone call, no updates. Very unprofessional. When I came in to pick it up (completely as Id left it) no one would come put from behind the tapestries to even face me or apologize for the inconvenience. They are a disorganized mess and will never receive anymore of my nor my familys business.

5 /5 Kendric Yoder: Excellent customer service. She recommended an easy change to my suit that I can do myself, very friendly.

1 /5 Andella2000: My best friend dropped her wedding dress off 2 1/2 months before her wedding date. She needed multiple alterations: a hem, taking it in multiple inches in the bust, and consulted with Melissa regarding the possibility of adding straps and a bustle to her dress. Melissa told her she "was early" in bringing the dress in and that she had plenty of time to finish the job. There were to be multiple dress fittings for the dress because of the possibility of having more alterations done to it after the initial hem. After more than a month and not hearing anything, my friend called to check on the status of her dress. A man answered the phone, explained that Melissa was unavailable and that he would have her call her back. No calls ever came. Down to 2 weeks before the wedding I called in to check on the status of the dress. Melissa admitted to me that she hadnt even started the dress yet! She insisted that we shouldnt be worried and that she would call my friend by the end of the week to let her know when she could come in to try it on. This is preposterous seeing as there were to be multiple fittings and the dress had been there for over 2 months. She never called my friend back. Now here we are 4 days before this wedding. My friend called to check on the status of her dress and was told by a woman who wasnt the owner that Melissa is still working on it... This is horrible customer service. When someone is planning a big event, like a wedding, communication is key! It is definitely not okay to string a bride along with no communication leading up to the week of her wedding. I absolutely would not recommend this service to anybody in the Meadville area who needs something as important as a wedding dress altered.