Kohls - Dickson City (PA)

1 /5 Brooke Williams: To be clear, this is a review of the Kohl’s online store and customer service, not any particular location. There is nowhere on Google to leave a review of the company in general. I placed a nearly $70 order with Kohl’s online. The delivery company they used, OnTrac, dropped my package off at the wrong house. I was able to tell by the proof of delivery photo, which was clearly taken at a different address. OnTrac said they couldn’t do anything and suggested I contact Kohl’s directly. I explained this to Kohl’s over their customer service chat. They were unhelpful and refused to take responsibility. They declined to give me a refund or replace the items and said my only option was to dispute the charge with my credit card company. They just kept telling me it was delivered. I said yes, it was delivered somewhere, but not to me. Why should I be responsible for merchandise I never received through no fault of my own? I figured it would be a straight-forward case with Discover, but Kohl’s fought my claim and kept saying I received the package. Discover sided with Kohl’s, despite me providing Google Maps photos of my house, which looks nothing like the one in the delivery photo. After my dispute failed a second time, Discover suggested I reach out to Kohl’s again. This time I called instead of using their instant messenger, and after 30+ minutes on the phone, they finally agreed to give me a refund. I have no idea why they didn’t just do that in the first place. They also didn’t offer anything to try to make it right, like a coupon or Kohl’s Cash.

1 /5 SLR Pirate: Beware! Checked online for a brand of womens shoes. Store showed they carry them. Went to store and there were not any of the shoes we were looking for in stock. Not in any size. Why show something they do not have. No store clerks even approached us. Totally a waste of time and gas. It is a 20 mile round trip to go there. Will will not be returning ever again. Also: The place was in disarray. It looked like there was a shopping riot there. Shelves and boxes were not even close to neat. Not what you would expect from a big box brand store.

5 /5 Sharon Horrocks: I ordered merchandise to free self pickup .loved the new system all done via my phone .very convenient and efficient. The store looked really festive .

5 /5 N A: If we need to shop this is our go to store. Much quality and great sales too. Wide variety of all items we are looking for. The store is well organized, well spaces and immaculately clean. The associates are all friendly and service with a smile and quick checkout too. No long lines, associates are knowledgeable of sales and store items, prices and protocols and this is a great asset to the fast kind check out.

2 /5 KJS: The pictures say it all, every department looks as if a tornado came through it..I work for a department store myself and Ive never ever seen shelves this way before... This was at 10:00 a.m. in the morning meaning that all of this was left this way from the day before and perhaps even from the days prior, even if your short staffed this is a representation of poor management, and lack of productivity in the workmanship.. I understand the times but this really represents their brand in a negative way. I posted this review as an encouragement, hopefully this will encourage the management to let their team members know that first impressions mean a lot, and its important to note that prices are still very expensive at this location.