Hot Topic - Altoona (PA)

5 /5 dillan: Despite computer errors, and people taking a while at the register, the employees are so nice! They are so easy to talk to and quickly help you with what you need! I asked an employee if they had any merch of a game I like, and she let me look it up and see if they had it in any of their stores or even online. Unfortunately they didn’t but I still have hope… The employees at the register apologized that we had to wait but there’s no rush! I understand being behind the desk and feeling stressed with so many people coming in and then there’s sudden errors with cards or the computer system itself, but they apologized and appreciated us for waiting and not complaining. You never know what’s happening on that computer so you can’t be quick to be mad at the employees themselves! Be mad at the system because anything can truly go wrong. Always appreciate the employees!

1 /5 Jay: Employees were loudly talking badly on customers while they were in the store. I was there for 30 minutes while my daughter shopped and they started talking badly on me for being there too long. You’re better off shopping online, but don’t order to the store. They don’t check ID.

1 /5 Mandi M: Store manager refused to return items that were bought from their online store per their policy. Everything was in original, brand new, condition with tags. Then he refused to give anything but store credit for the purchases. I explained that I needed the purchases to go back to their credit card because I would be charged 30% APR on items I no longer have and I dont wish to buy anything else. He refused this. I had to ask for the corporate number to get him to follow their companys policies. I was polite the whole time and also explained that my husband wasnt aware of all my purchases because some were Christmas presents for him. Store manager made sure to read off all purchases from the last month in front of my husband on purpose. I dont understand why he felt the need to be vindictive. I was not asking for anything that wasnt part of their store policy.

2 /5 Drago: The store is in bad shape to sum it up. The shirts are never matching what it shows on the walls and are a mess. Its hard to find a size of shirt when everything is just thrown together and not folded. The way stuff is placed on the floor makes it hard to navigate around the store especially when there are alot of people in the store. It sucks to say bc I love this store and it sucks seeing it in such shape.

5 /5 Megan McConnell: Victoria at the Altoona HotTopic location makes you feel welcomed as soon as you walk through the door. She is a wonderful worker! Thank you so much for helping me find what I was looking for. Your kindness went a LONG way. ❤️