Free People - Philadelphia (PA)

1 /5 Nannette de Leon: I went into Free people with my daughter on Mothers Day, hoping for a nice shopping experience but I left feeling really disappointed. We asked for help with sunglasses, and the staff member went to check the back stock right in front of us. As they opened and slammed drawers, the entire dresser was shaking and the sunglasses were still sitting on top. it felt careless and unprofessional. At checkout it was a burden to ring my daughter through. no warmth, no smile just cold. For brand that prides itself on customer experience, today really missed the mark.

5 /5 Mary Mahoney: Great store! The displays were nice, the associates were friendly and helpful! I found everything I needed!

1 /5 D: Such a terrible experience today. I had purchased a sweater at another location and it still has the tag on it, but it was bought with stains that I did not initial see. I’m visiting from out of town and needed this sweater for an event tonight and wanted to do a simple exchange for the same one. I had my license, debit card, bank statement, everything but the receipt. One of the employees was nice enough to try and contact my home store, but still keep saying they were unable to do anything for me. They made me feel as if I had stole this top and said my tag did not even match the item I was bringing in. Being profiled as someone who “stole” this sweater was insane to me l. I called my home store after this and they said they’ll exchange it for me and apologized for the experience I had at this location. For the amount of money spent and being profiled for a simple exchange was laughable.

4 /5 Tanese Empress: I really do like what this store represents, whenever I go to the store I never feel uncomfortable and I do love the clothing. In my opinion their clothing run a bit big so its best to buy one size down if you normally wear large buy a medium unless u like your clothing a little loose. Overall nice brand and professional staff.