Boden Outlet - Scranton (PA)

1 /5 Beth Potter: Tiny tiny space….after reading about this outlet in the NY Times, I just expected a real store, not something smaller than a pop-up. Friend and I drive two hours—nothing there for either of us, and we’ve both been online Boden shoppers. Did have a nice lunch at a place called The Garden.

5 /5 Emily Kneeream: Always a great shopping experience ! The staff are kind and helpful. The store itself is very small with not a huge selection, I miss when it was in pittston !

5 /5 Keeva Hudson: Susan, was super helpful! She made suggestions and found me these cool shades. The prices are a steal! The regular customers were friendly. They even took pictures of me inside and outside the building.

1 /5 Susan Sullivan: Hours are wrong. Last time I went to the store like 2 years ago I had the worst experience. The woman who ran the store was unbelievably rude. Most likely because their website said they would open early if requested. Since we were traveling, I emailed them to do so. I didnt hear back for two weeks so cced customer service. She finally responded and opened 30 minutes early but clearly under duress. It was very uncomfortable and she was disdainful and dismissive. I decided to give the outlet another chance. Yes, its much smaller. Yes, theres not a lot available. The store managers explanation that they wanted to have more in season stuff....well, fine. The stores hours are wrong. I dragged my family 30 minutes out of the way to go and the store isnt even open. I called boden and they confirmed the stores hours are wrong. They were super apologetic. If the store manager is the same, her utter disregard for caring at all about the people who love Boden and the people who shop here is evident in every detail. Presumably, she merely runs the store as an ego boost to her? And that she cant be bothered to have accurate hours on Google? She really was that unpleasant. Oh and all the cute stuff in the window? That its not for sale. So confirmed, this store is more about appearances and that the store manager cares more about how the store looks than serving the customer.

5 /5 Ruby S: I must’ve gone on a really good day. An older woman was running the store that day, not the store manager. I only had 45 minutes to shop and she was extremely helpful with helping me narrow down my selection and finalize my purchase. Prices were great for Boden and I’m extremely happy with my purchases. I’m so grateful I didn’t have the negative experience others have had with the store manager/owner.