2 /5 Matthew Gerber: We visited The Crows Nest today for dinner and a round of drinks. Unfortunately, our experience was not good to say the least. We did receive the first round of drinks without a problem. The original server was a bartender who came to take our drink order and did a great job, then main server brought them out, took our food order, and disappeared for 45 minutes.
When he, we never got his name as he did not share it, did eventually come back we requested another round of drinks and an update on our food. We never got those drinks or that update from the server. We (a 5 top) witnessed 2 other tables (a 3 top and 2 top) under the same server come in, sit down, order, receive, consume, and pay for their meals in the time we waited for ours. After another 10 minutes, a member of our table went to the bar to request we cash out for our round of drinks that we did receive so that we could leave. The bartender ran back to the kitchen and came out to tell us that our food was “ready now” and that the ticket had only been in the kitchen for 30 minutes.
This means that the server forgot to enter the ticket for 25 minutes? That is simply unacceptable when coupled with the complete lack of attention to the table. The massive delays caused us to miss an event that we usually would have had plenty of time for.
