Applebees Grill + Bar - Greensburg (PA)

4 /5 jim T: We stopped in at Applebee’s tonight and overall had a good experience, thanks largely to our server Lexi and the manager, Adam. We had about a 10-minute wait to be seated, which wasn’t bad. Once we sat down, Lexi greeted us right away, took our drink order, and got our kids’ meals started. We ordered two kids’ chicken tenders with fries, plus a side of applesauce and a side of strawberries. They don’t normally offer strawberries as a side, but for $1.75 she made it happen. It wasn’t a huge portion, but the fact that she went out of her way to accommodate that request was appreciated. Drinks came out quickly, and the kids’ food followed about 4 minutes after we ordered – incredibly fast, which is a huge help when you’ve got little ones. My wife and I both ordered the appetizer trio. I chose the pickle fries, crunchy shrimp, garlic parm boneless wings, and a side Caesar salad. My wife got mozzarella sticks, BBQ boneless wings, chicken wonton tacos, and an order of loaded waffle fries. Unfortunately, after about a 25-minute wait, the food came out ice cold. On top of that, the sauces were served in large ramekins and had spilled over into the food, and the loaded waffle fries were burnt from sitting too long in the salamander. When Lexi came back to check on us and I explained the issue, she immediately grabbed her manager instead of making excuses. Adam, the manager, came over, listened to everything, and handled it exactly how you’d hope. He offered to remake the food right away. I joked, “Not if it’s going to take another 25 minutes,” and he confidently said it wouldn’t and to give him about 5 minutes. It really felt like he went back there and took care of it himself, because within about 5 minutes, we had fresh, hot food in front of us. The difference was night and day. Yes, in total we waited around 40 minutes from the original order to finally getting food we could enjoy, but Adam absolutely owned the mistake and made it right without attitude or pushback. That goes a long way. We were happy to pay full price because of how professionally he handled it. Great job, Adam. Lexi’s service throughout was friendly and attentive. At the end, she brought us boxes and a to-go bag for our leftovers – something you rarely see handled that thoughtfully anymore. Extra points for her hospitality. Our bill was around $63 and we left a $15 tip. Despite the rocky start with the food, the way Adam and Lexi took care of us is the reason we’d consider coming back. Mistakes happen – it’s how you fix them that matters, and they did a great job. On top of that, this was honestly one of the nicer Applebee’s locations I’ve been to. The layout felt open and comfortable, the dining area and bar were very clean, and the overall ambiance was relaxed and welcoming. Even the men’s restroom stood out — they had screens by the urinals, which I’ve never seen before in a casual restaurant and thought was a pretty cool touch. It all added up to a place that felt well cared for and intentionally maintained.

1 /5 golden shotgun: Waitress brought out our drinks and we had to wait 5 minutes for straws. Ordered our food with our beverages, 1 appetizer and 2 entrees. Waited 10 more minutes and she brings out the appetizer and 1 entree, I ask where the other entree was, she said oh I will be right back...comes back 5 minutes later and says oh they have to remake the other entree... And to top it off they never give me a spoon for my soup...we did get the other entree like 10 minutes later....I did not even want to tip, but my girlfriend did...I will never eat at this establishment again.

5 /5 Dane: Applebees demonstrates exceptional dedication, particularly in its recognition of veterans on Veterans Day. The welcoming environment is consistent, with patriotic decor, including prominent displays of American flags and service branch flags, enhancing the experience. They generously offer a complimentary meal to veterans and their families, along with a $5 gift card for future use. The staff, wearing veterans appreciation shirts, and the manager personally distributing the gift cards, exemplify respect and gratitude. Beyond their commitment to veterans, the food is consistently excellent. Memorable meals have been enjoyed, from the Lemon Chicken (a favorite, even with the price adjustment to 2 for $28) to the all-you-can-eat shrimp, ribs, and wings special. The classic cheeseburger and fries with the spinach and artichoke dip are also consistently satisfying. The limited-time Skillet meals are a highlight, my hope is Applebees will make them permanent. The Southwest and Tex-Mex Shrimp Bowls were also fresh and delicious! The service consistently stands out, special thanks to Ang, Alexis, Heather, Jensen, Dana and Bryce for their friendly and attentive service on various occasions. This Applebees values its community and provides a great dining experience, highly recommended!

4 /5 Kunal Ghosh: Excellent lunch experience in Applebees, I love this chain, quality food, delicious and filling. Tried an irresistible salad bowl, very delicious except little salty. Very good decoration. Must try place if you are hungry. Our experience makes much more better by Ms. Cindi, excellent service.

3 /5 Mike Fontanazza: Server seemed a little timid. Almost like he didnt want to wait on us. Was he afraid? Why? It was a bit of a strange interaction. Regardless, he was pleasant and prompt with food delivery and kept up with drink refills. My food was great, no issues. My fiancée however had her blackened salmon Caesar salad absolutely drowned in dressing. She got to at least eat the salmon and the appetizers we had. It was a quiet day, not many people in there which was nice. The booth we were at was clean and tidy. I had to scavenge some ketchup from another table but aside from that, we still had a decent day out together. We used to go to Applebees in Mt. Pleasant quite a bit. If this is an example of the closest Applebees to our new home, maybe we will try some other restaurants out in the area or make the trip to MP instead.