TruMark Financial Credit Union - Center City - Philadelphia (PA)

5 /5 R. A. L. K.: I really like doing business at this location. The only inconveniences are the auto-lock doors they use to enter/exit are tricky.. You have to wait until one closes before theyll buzz you in at the second. Same goes for exiting. The people are very friendly though and there are stools at the counter, which is nice.

3 /5 Way Fau: I stopped in on my lunch break to open an account. The entire process was over 45 minutes and was awkward from start to finish. Maybe the representative who helped me, Blair was in training but she had several moments where she missed spelled words including my job title and employers name as well on my membership application. She was prepared to send me on my way without any documentation with my account numbers, I had to ask for a DD letter. As we were talking, I said that I was using the account for direct deposit and bill pay. I was disappointed to know that I would not receive a debit card upon membership, and that I could not set-up bill for same day transactions. I will keep my account open with TruMark through the end of the year but am strongly considering closing the account when the year is up.

5 /5 Felicia Arnold: Very member friendly. Service was engaging and speedy!

5 /5 Paul Turkavage: Great experience with Brian. Trumark switched online banking platforms recently and I had trouble getting credentials to enroll because an old business partner was listed as a primary account holder. Brian turned a negative into a positive and personally followed up with me for serveral days until the matter was solved.

5 /5 Harry Hansen-Fleischman: For years every staff interaction Ive had here was fast, professional and friendly. Theyre a credit union so you know youre getting a better deal and Ive never felt any kind of ick or pressure tactics that big banks rely on.