1 /5 Matthew McConnell: Remarkably slow and ineffective in addressing needs and concerns of city residents. I have spent 9 months (so far) attempting to get a tax refund check issued after a court appeal; without my biweekly calls I doubt Id have gotten any traction to this point. Over four months of contact was required before the refund was even started in processing, followed by three months of being told it was just waiting for a signature. When asked whose signature was required so that I might contact them, I was told that the staff did not know. Once signed (reportedly) I was told the check would be sent within two weeks. Six weeks later, I am now being told that there was an error in processing and I should have a check within two weeks. Anyone in this office should simply be embarrassed by how unprofessional and incapable they have proven themselves to be with a singular simple task.
