OneMain Financial - Philadelphia (PA)

1 /5 Arutiunov Vadim (Ruso): What’s going on with these people? Not only I have never received my brand new card I can’t also find out what happened to it. But they were quick to send me a bill already and a new statement. I don’t even have the card, never activated the card but got a bill already. Card was supposed to arrive on the 8th of November, today is the 19th I still don’t have it. When I call customer service it seems I’m calling Ghana or Nigeria somewhere. Not only they barely speak English, they also can’t access their system to tell me where my card is at or order me a new one. Screw that.

5 /5 Jay Lore: I had an excellent experience with Naomi Surillo. She is a class act and gave me extraordinary customer service. I highly recommend One Main. I have been a customer since 2012. I also met Dave, the branch manager. He is very friendly and welcoming. There was a slight hiccup with the first payment, but it was quickly resolved. Fast, efficient five-star service. You wont be disappointed. This team gets you results. Thanks!

1 /5 Sean Kelly: Switched the bank account I make payments on for my loan through OneMain Financial. Still tried to come through my old bank account. Called to verbally tell them the correct account the payment needs to be made from, still tried coming through my old account after the payment was made through my new account. Then OneMain hit me with a $50 fee for returned payment, again after the payment was made. Took about 5 phone calls over a month before they told me they wouldnt refund me this $50 fee.

5 /5 GAE STIMPSON: My experience with One Main Financial was one of the most interesting and rewarding experiences. I was not aware of all the ins and outs of applying for a loan. I learned alot but I got through it. Naomi was such a blessing, personable, funny, and her confidence level was outstanding. I love her. She helped me through every step which calmed my nerves. I thank her with all my heart. Thank you everyone at One Main Financial.

2 /5 Henderson Kristerpher (MooseQuest): Ive used OneMain for loans and they are good at explaining everything about their lending. However my recent visit to pay of the loan at this branch was very unpleasant. The associate was more concerned as to why one of my other accounts was closed rather than helping me pay off my balance. I had received a check after selling some property and had a check made out to OneMain financial. Even after presenting evidence of my account, the account number and other details, I felt like I was doing something wrong -- when I just needed to pay off my account. Regardless the associate made the effort and helped, but ended the service with, "I cant help you any further."