5 /5 Dustin: Our experience with Lexmar was awesome. We went to 6 other stone fabricators in addition to Lexmar for our kitchen countertops, and none of them met the same level of service that Lexmar provided
Ruth and Cheryl from Lexmar were super friendly, professional, and very responsive to our questions and concerns throughout the process.
We were very indecisive, and were trying to find a sweet spot of aesthetics vs our budget. Over the course of several weeks we ended up forwarding around 40 selections from MSI & Monte to Ruth and Cheryl. It was a lot, but they were very graceful about our overwhelming number of requests.They were also very quick to turn around the requests into quotes, and talking about our selections.
When we finally chose the stone we wanted to use, Jason came to our house for final templates/measurements. He was on time with the home visit, and worked efficiently. He did take input from us and answered any questions about the layout and the installation process we had at the time.
When it came time to layout the templates on the slabs at Lexmars fabrication shop, Jason worked with me to ensure continuity between transitions and where the seam(s) would be. It was nice to have his experience to provide some guidance during that process rather than to just leave me to move shapes on the stone and hope for the best.
Jason had a helper when install day came. Without prompting they laid out floor protection on the pathway to our kitchen, and took care to avoid damaging any walls or doorways. The install was fast and it looked beautiful when finished.
We were excited and signed the paperwork accepting the install and they were on their way. Later that day I had a closer look at some of the install and had some minor questions/concerns (e.g. one side of my stove countertop was higher than the other due to the floor not be perfectly level).
I emailed Ruth and Cheryl and was responded to immediately. Jason was back out a day later to address everything I asked about. I work with contractors everyday in the construction industry, and it is very rare for a contractor to be so responsive and amenable to what essentially is rework after customer acceptance. There was no fighting or weeks of communication. It was truly remarkable.
We would absolutely use Lexmar again, though I hope to never renovate my kitchen again...so maybe if we hit the lottery and build our dream house. Otherwise, we will just endlessly recommend them to anyone we know who needs a stone fabricator.
Included in this review is a picture of the current progress on the kitchen. No backsplash or trim yet, but the stone looks incredible!