First National Bank - Beaver Falls (PA)

1 /5 Jonathan Taylor: Have had repeated issues with First National allowing funds to be paid out of my account in fraudulent transactions. Takes them a month to clear up the mistake, to make sure the transaction was in fact unauthorized. Each time I call in I have to go through a multiphase process to authenticate my identity. If they put any similar semblance of care in protecting my money as they do authenticating their own clients, thered be a lot less loss of their clients money.

1 /5 Stephan Ramsier: It was the craziest thing I just moved to Beaver Falls and all I wanted was to get a roll of quarters they told me that I needed to be an account holder to buy a roll of quarters I said ok how long will it take for me to set up an account they said Im sorry youll have to make an appointment I thought to myself am I really living in America that was one of the worst customer service experiences that Ive had in a long time and I just had to share it, maybe that rediculas policy will get changed.

5 /5 Eire Girl: When you run a business, you count on your bank to offer assistance when its needed. At our previous bank, we didnt have that. At First National, we do. I just spoke with Dawn, the branch manager at our local branch and she not only answered my questions, she also proposed several options that would help our business assure we arent going to be scammed. Thats what I count on in a financial institution, taking an active role in keeping the customer safe. Im very happy that we switched banks and went with a branch that is local and recognizes the needs of their customers.

1 /5 A Nice Family: Not the hometown bank it once was, after 40years of being a customer here I WOULD NOT recommend. They are not concerned for the customer