4 /5 Shawn Morgan: EDIT: Im revising my initial rating. The firms compliance officer reached out to me and initiated several calls and meetings to discuss my concerns. They created a new plan for me, taking my potential income changes into account, and I feel much better about their service. Im not sure that they have fixed the root cause of the issue, but their follow-up has been helpful and is appreciated.
ORIGINAL: I engaged their financial planning services last year and was initially satisfied. However, as Im doing my 2022 taxes now, I find that they gave me poor advice regarding a Roth IRA. They had no idea that there are different income levels that reduce the amount you can contribute, and they advised me to put in too much. Im forced to do an early withdrawal and will lose a substantial amount of money. Their advisors do not have the tools or the foresight to properly advise their customers.
I contacted them and they brushed me off; they do their financial "planning" based only on what the customer provides at the time of service, assuming that there will be no changes to your income in the future. They do not accept any responsibility for their lack of knowledge, and I will lose a significant amount of money in addition to the considerable amount that I paid for their services. I strongly recommend that you avoid this company; they only want your money at the time of service and have no interest in your long-term financial success.